Returns & Refunds policy

Change-of-mind cancellations

You are entitled to cancel your order within 30 days of placing your order provided this date does not fall within seven days of your delivery date without giving any reason for doing so. As our products are perishable, we are not able to offer a full or partial refund less than seven days before your delivery date.

When there is a problem

If an item is incorrect, missing, damaged, faulty or not supplied as agreed, contact kitchen@didyoucakeit.co.uk WITHIN 24 HOURS OF DELIVERY. Include your Order number, details of the issue and photographs. We will review the circumstances and offer an appropriate price reduction or refund in line with your legal rights.

How refunds are paid

Approved refunds will be processed without undue delay, but your bank or payment provider may take several working days to show the funds.

As payment is made via bank transfer we will contact you directly to request your bank details.

Your rights

Nothing in this policy limits your statutory rights. Last updated: 7 October 2026.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail kitchen@didyoucakeit.co.uk